Refund policy
Policy Overview：This Return & Refund Policy applies to all orders placed on c3bpkq-is.myshopify.com. By completing a purchase on our store, you agree to be bound by all terms below. This policy complies with cross-border e-commerce compliance standards and protects the legitimate rights and interests of both customers and the store.
1. Return Eligibility Period
Customers are entitled to apply for returns, exchanges, or full/partial refunds within 30 calendar days from the delivery date recorded by the logistics carrier. Any return requests submitted after the 30-day window will not be accepted. The calculation standard is based on the official logistics signing time, without holiday exclusion.
2. Qualified Return Conditions
All returned products must be brand new, unused, unwashed, and undamaged, with no scratches, stains, or wear and tear. All original accessories, tags, packaging, and manuals must be intact and complete to ensure resaleability. The store reserves the right to reject returns and refunds if products are damaged artificially, disassembled privately, missing accessories, or unable to be resold.
3. Final Sale Items (Non-Returnable)
To ensure hygiene safety and fair transactions, the following categories are final sale and not eligible for free returns or refunds unless with verified manufacturing defects: intimate apparel, personalized/custom-made products, clearance items, discounted promotional products, and flash sale goods. Only quality-related issues of the above items are covered by after-sales guarantees.
4. Official Return Process
1. Customers must submit a return request via store message or official customer service email, including order number, return reason, and requested solution (refund/exchange); 2. Our support team will review your application within 1-3 business days and provide official return address and operation guidelines upon approval; 3. Customers are responsible for properly packaging the goods and shipping back to the designated address, and uploading the return tracking number for registration; 4. After receiving and verifying the returned items, the store will proceed with refund or exchange procedures.
5. Return Shipping Fee Rules
1. Store liability issues (quality defects, wrong item delivery, missing parts, in-transit damage): Round-trip shipping fees are fully borne by the store; 2. Customer personal reasons (unsuitable size, dislike, wrong order, change of mind): Return shipping fees are undertaken by customers, and the store will not cover any logistics costs; 3. Original shipping fees paid by customers for valid orders are non-refundable for voluntary returns.
6. Refund Method & Processing Time
1. All refunds will be returned to the original payment method; no alternative refund channels are supported; 2. Refund processing will be initiated within 1-3 business days after successful product verification; 3. The actual arrival time depends on the processing rules of payment platforms and banks, generally 5-10 business days. Please contact customer service for verification if overdue; 4. For orders with discounts, coupons or promotional deductions, the refund amount is based on the actual paid amount, and preferential parts will not be compensated.
7. Damaged & Defective Goods After-Sales
Customers must report product defects, breakage, or quality problems within 48 hours after delivery, and provide clear photos or video evidence. Qualified applications support free exchange or full refund (partial refund or exemption of return may be adopted according to actual conditions). No after-sales claims will be accepted for overdue feedback.