Shipping policy
1. Order Processing & Shipment Time
All standard orders will be processed and shipped within 1-3 business days after successful payment (excluding weekends and official holidays). Pre-sale and customized products shall be subject to the delivery time specified on the product detail page. Slight delivery delays during peak sales seasons and holidays belong to normal business conditions and are not supported for compensation claims.
2. Shipping Coverage & Logistics Methods
Our store supports global cross-border distribution and cooperates with official international logistics channels. The system will automatically match the optimal logistics method according to the customer's receiving region. The final shipping fee and distribution standard are subject to the real-time display on the order checkout page. The store can adjust logistics carriers according to actual transportation conditions to ensure stable delivery.
3. Estimated Delivery Time
1. Domestic orders: 3-7 business days; 2. International orders (Europe, America, Southeast Asia and other regions): 7-20 business days; 3. All delivery times are estimated values. Delays caused by customs clearance, bad weather, regional policy adjustments, logistics congestion and other uncontrollable factors do not constitute store default.
4. Customs & Duty Regulations (International Orders)
1. All cross-border international orders may incur import duties, value-added tax, customs clearance fees and other official charges of the destination country, which are borne solely by the recipient; 2. The store does not bear any customs fees, return logistics costs and losses arising from international customs clearance; 3. All losses caused by customer refusal to pay duties, active rejection of parcels, and incorrect receiving addresses shall be borne by customers themselves, and no refund will be provided.
5. Logistics Tracking & Abnormal Handling
1. After shipment, the system will automatically update the logistics tracking number, and customers can check the real-time transportation status on the order page; 2. Orders in transit, customs clearance or delivery status without long-term stagnation do not support advance refund; 3. In case of parcel loss, long-term stagnation and other logistics abnormalities, customers can contact customer service for verification. After confirming the loss, customers can choose full refund or free re-delivery.
6. Address Modification & Rejection Rules
No receiving address modification is supported after the order is shipped. All logistics losses, return fees and order losses caused by customer's wrong address, unsuccessful delivery and active parcel rejection shall be borne by the customer independently.